Overview
A small portion of customers may experience intermittent issues when attempting to visit webpages , instead receiving the following error:
ERR_HTTP2_INADEQUATE_TRANSPORT_SECURITY
Solution
A long-term fix is currently being developed. In the meanwhile, the following workarounds are suggested:
(Recommended) Disabling third-party HTTPS scanning:
Disabling third-party HTTPS scanning or adding the affected custom domain URL to the Exclusion List (if Exclusion List feature is offered in HTTPS scanning).
For AVG Antivirus users, see Managing HTTPS scanning in Web Shield in AVG Antivirus.
For Norton users, see Learn more about Safe Web.
For Avast users, see Managing HTTPS scanning in Web Guard in Avast Antivirus.
Our custom domain URL is
auth.mongodb.com.
Alternative Solutions:
Try rebooting your machine.
Try a different browser.
Some end users reported that the issue does not occur on all browsers, or even in the same browser after reinstall.
Launch the affected browser with
--disable-http2option.This forces the browser to use HTTP/1.1. With HTTP/1.1, the browser can proceed with downgraded ciphers.
For convenience, affected users can edit the shortcut to the existing browser and add the switch to the path, for example:
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe --disable-http2
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe --disable-http2
NOTE: To have this switch take effect, the user will need to terminate all existing browser processes (check from Task Manager to ensure all processes have been terminated) and relaunch.