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Retry a failed payment
Retry a failed payment

What to do if a payment fails.

M
Written by Michaleen Craig
Updated over a year ago
  1. Navigate to the Billing page.

    1. Click your desired organization from the Organization menu if you don't see it displayed.

    2. Click Billing in the top navigation bar or in the side bar and then click the Overview tab if it isn't already open.

      In the Overview tab, you can explore:

  2. Verify your Payment Method.

    View the payment method displayed in the Payment Method card. If this method appears incorrect, click Edit in that card.

  3. Filter your list of invoices, if desired.

    You can filter the invoices by status and date.

  4. Open your invoice to see its payment details.

    To open a specific invoice, click its link in Invoice Date or Invoice Period.

  5. Retry the payment.

    1. Locate the Payment Details section in your invoice page.

    2. Review the values in the Actions column to locate the Retry action.

    3. Click Retry.

    Customers in the European Economic Area (EEA) may experience payment failures due to Strong Customer Authentication (SCA), a European regulatory requirement. To learn how to authenticate a credit card and comply with SCA, see Strong Customer Authentication (SCA).

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